Saltmarsh Deli – Terms & Conditions for Online shopping
Delivery is available in restricted areas. We reserve the right to restrict deliveries in certain areas. This includes the right to withdraw our services to individual customers’ addresses if you are repeatedly unavailable to take delivery of your shopping at your chosen slot time or in other exceptional circumstances.
At the point at which you place your order, the full list of available delivery times will be shown.
Products must be signed for at the delivery address by you or by your nominated representative. Products will not be left unattended, for example in a garage. If, in the unfortunate situation no one is available to accept and sign for your delivery, a card will be left by our driver asking you to contact us at your earliest convenience to arrange an alternative delivery time. Redelivery is subject to availability and will cost an additional £15. If you fail to rearrange delivery, your order will be cancelled.
If we deliver outside the specified delivery period and no one is available to accept the products, a card will be left asking you to contact us. We shall always endeavour to contact you if we know the delivery will be made outside the delivery window. There will be no charge for the rearranged delivery, and we will do our very best to get your shopping delivered as soon as is practically possible. In cases where it is not possible to offer redelivery, your order will be cancelled and the cost of your order and any other associated charges will be refunded to you.
If you have not contacted us to rearrange a failed delivery or collection within 24 hours, your order will be cancelled and the cost of your order (excluding the cost of perishable items and any other associated charges) will be refunded to you.
If your nominated representative is not aged 18 or above, we will not deliver any products. Proof of age will be requested if the person receiving the products looks under 25 years old.
Pursuant to the Licensing Act 2003 it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £1,000.
We are committed to upholding both their legal and social obligations as a retailer of intoxicating liquor and other Restricted Items. In order to achieve this, we have introduced a number of control checks throughout the purchase and physical distribution process (e.g. confirming your date of birth and requesting formal identification of anyone who they consider to be younger than the relevant age (i.e. 25 years old) who is a buyer or recipient of the delivery.
In accepting these Terms and Conditions you agree to provide us with truthful and accurate information and act in accordance with them and legal obligations including the Licensing Act of 2003. For the purposes of the Licensing Act 2003, any alcohol included in your order will be appropriated by you to the contract at the same central, licensed premises at which your payment is taken and where the contract for sale is made. This simply means that the sale of any alcohol included in your order will take place at such premises. This has no practical effect on you other than to improve our fulfilment of your orders that contain alcohol, nor does it impact on our policies aimed at preventing deliveries of alcohol to minors.
Our refund policy
Our Goodwill policy
In addition to your statutory rights under consumer laws in the United Kingdom, we have a goodwill policy. Under our goodwill policy, within 35 days after you have received your products from us, you are not entirely satisfied with them you can return them to us from which you bought them together with your proof of purchase and we will refund you for or replace/exchange the returned items even though you may no longer have a right under law for us to do so. We will refund the value of the items by using the same payment method which you used when you bought them from us, except where you do not have adequate proof of purchase. Where inadequate proof of purchase is not provided by you, we may instead choose to refund the value. Our goodwill policy is however discretionary and some items are excluded from it such as items that are used or damaged by you, items where the seal or packaging has been broken by you, perishable items including food.
Your legal rights
Your other legal rights to refund, repair or replacement under consumer laws
Under consumer laws in the United Kingdom, we must supply our goods to you as described, fit for purpose and they must be of satisfactory quality. If we supply services to you, then we must supply them with reasonable care and skill.
Online purchases: Customers must inform the retailer that they wish to cancel within 14 days of receiving the goods. Customers then have 14 days to return the goods once the retailer has been informed. Refunds will be given within 14 days of receiving the goods back.
If you wish to exercise your legal rights to reject products you must return them in person to us (either where you bought them or post them back to us or, if they are not suitable for posting, allow us to collect them from you). We will pay the costs of postage or collection.
There may be some exceptions to these rights such as for those products and services listed below where, for reasons of hygiene, safety or under law we are not able to refund or exchange items unless faulty, not as described, not fit for purpose or of satisfactory quality: Chilled and Frozen Products (including Food Made To Order)
None of the above affects your statutory rights.
You are also entitled under consumer laws in the United Kingdom to cancel your order if you are contracting with us online or by phone and, should you wish to do so, we will refund or replace any products if you return them to us within 14 days after the day you receive them (so long as you have not unreasonably or unnecessarily handled or damaged them or their packaging).
There may be some exceptions such as those listed below where, for reasons of hygiene, safety or under law we are not able to refund or exchange items unless they are faulty or not as described or not fit for purpose or of satisfactory quality: Chilled and Frozen Products (including Food Made to Order);
If you wish to exercise your right of cancellation for products that you have ordered online, you are obliged to retain possession of the products and take reasonable care of them or return them to us.
If you decide to cancel products that you have ordered online, we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to products to which cancellation rights apply. We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any products supplied.
General payment provisions
Luncheon Vouchers and coupons cannot be used as a method of payment online.
Through your bank or credit card provider, you may be entitled to cancel a payment or have such sums re-credited to your payment card where fraudulent use of your payment card has been made by another person not acting on your behalf.
Payment Security Policy
We will treat all of your personal data as confidential. We will keep it on a secure server and fully comply with all applicable privacy regulations and consumer legislation. If you would like to read more on how we collect, where we collect or how we use your personal information, please see our Privacy Notice.
Credit Card safety when shopping online
This technology used to collect payment is designed to minimise the risk that someone else could breach your privacy when shopping online with us.
Your payment details are held by us in a secure encrypted server and access to this data is secured internally within Saltmarsh Deli. We encrypt card numbers by using a security system which is a common standard relied on by the main financial and banking institutions.
Errors/shortages, not fulfilling orders and quantity limits
If there are errors or shortages in what we supply to you, we ask that these are brought to our attention as soon as possible and preferably within seven days after the delivery.
We may decline to fulfill any order or we may limit the number of units of products per customer or order.
General Pricing Policy
Prices and the availability of special offers may vary for future dated deliveries and collections.
The prices stated on the site are inclusive of any VAT payable.
Charges for delivery and collection for online shopping
You will not be charged for your shopping to be picked and packed.
In order to qualify for free delivery or collection, you must meet the minimum spend of £20 on groceries and/or Food Made to Order when shopping online:
We reserve the right to amend our delivery charges and minimum spend requirements. They will be clearly defined during the checkout process.
Shopping and Delivery
Shopping must be completed in time for delivery. For same day deliveries after 1pm you must complete your shopping by 12 noon (please note that there are no same day deliveries before 1pm). For next day delivery you will need to complete your shopping before 2pm.
All deliveries must be booked prior to the delivery date, shopping and payment can take place on day of delivery adhering to the above exclusions.
Products may be delivered either on the day of purchase (subject to the delivery period being available) or during an agreed delivery period in the following days.
Products will always be delivered to the customer’s registered delivery address unless, when booking, an alternative address, within the delivery area, is given.
Nothing in these terms and conditions will affect your statutory rights relating to faulty or mis-described products. For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau.